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Raise a Support Request for Reference Modules

How-to Guide

Author:

Fluent Commerce

Changed on:

22 Nov 2023

Key Points

  • Before raising a ticket, review the reference module setup and configuration guides, Use the Event API to validate the workflow process executed, including source Event, Rulesets, and Rules, and Check all Settings, Users, Roles, Auth Tokens, etc. before raising an issue.
  • Support is provided for reference modules, which are Core, Order, Fulfilment, and Inventory.
  • Raise a Support Request for Reference Modules with a Fluent Retail Support (FRS) ticket.

Steps

Steps

Step arrow right iconLog in to the Fluent Customer Service desk Portal

Step arrow right iconChoose "Production Issue" or "Sandbox Issue"

Choose "Production Issue" or "Sandbox Issue"

Step arrow right iconSet Retailer ID

Set the Retailer ID field

Step arrow right iconChoose the Issue Type

Choose the Issue Type - for reference modules, you can select "Others"

Step arrow right iconFill in all required sections

Fill in all other required sections with as much detail as possible, especially "Steps to Reproduce".

Step arrow right iconProvide as many of the below Attachments as possible including your troubleshot details and findings

Provide as many of the below Attachments as possible:

  • Event API Audit Logs showing all relevant events, including exceptions, failures, etc.
  • If the issue is in a web app, provide web console log info/errors, including API calls such as GraphQL, Event API, etc.
  • Workflows and Manifests
  • If possible, provide a screen recording showing the reproduction of the issue
  • Screenshots
  • Any other relevant and helpful attachments for context


Fluent Commerce

Fluent Commerce

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