Understanding Dispatch Process

This topic explains the dispatch process for Home Delivery (HD) and Click and Collect (CC) fulfillments using the ServicePoint console.

Courier Booking and Courier Collections features are available for HD fulfillments which are shipped to customers. additionally, both the options are available for Click and Collect fulfillments which are shipped from the fulfilling store to the pick up location. After the packaging of all the fulfillments in a wave is completed, the store associate clicks on the Book Courier button to book a consignment for all the fulfillments in the wave.

After the packaging of all fulfillments in a wave is completed, the store associate clicks the Book Courier button to book a consignment.

Fulfillment types in a wave can be as follows:

• HD_PFS, HD_PFDC (delivered to the customer's address) and the type CC_PFS/CC_PFDC (delivered to a store where customer will pick up the order).
• If a wave has both HD and CC types of fulfillments, then the BOOK COURIER button is displayed for completing the wave dispatch.
• If a wave has only HD types fulfillments, then the BOOK COURIER button is displayed for completing the wave dispatch.
• If a wave has only CC types of fulfillments which are fulfilled and collected by the customer at the same store then the CONFIRM ORDERS button is displayed for completing the wave dispatch.
• If a wave has ONLY CC types of fulfillments it, WHICH ARE BEING SHIPPED TO ANOTHER STORE FOR CUSTOMER TO COLLECT then the button that is displayed for completing the wave dispatch is BOOK COURIER.

Servicepoint can easily integrate with any courier company via APIs to courier book the fulfillments.

ServicePoint app front end API calls to show data on the courier collections screen.

Courier Collection - Failed

Article status is COURIER_COLLECTION or AWAITING_COLLECTION where the fulfillment types are: STC, SFDC, HD_PFDC or HD_PFS and consignment status is FAILED.

Call made by ServicePoint:

`https://sandbox.api.fluentretail.com/api/v4.1/article?retailerId=1&status=COURIER_COLLECTION&status=AWAITING_COLLECTION&fulfilmentStatus=FULFILLED&fulfilmentStatus=PARTIALLY_FULFILLED&type=STC&type=SFDC&type=HD_PFDC&type=HD_PFS&count=100&consignmentStatus=FAILED`

Courier Collection - Active Lodged Collections Article status is COURIER_COLLECTION or AWAITING_COLLECTION where the fulfillment types are: SFDC, HD_PFDC or HD_PFS and consignment status is ACTIVE_LODGED.

Call made by ServicePoint:

`https://sandbox.api.fluentretail.com/api/v4.1/article?retailerId=1&status=COURIER_COLLECTION&status=AWAITING_COLLECTION&fulfilmentStatus=FULFILLED&fulfilmentStatus=PARTIALLY_FULFILLED&type=STC&type=SFDC&type=HD_PFDC&type=HD_PFS&count=10&consignmentStatus=ACTIVE_LODGED`

Reference article: How to Enable Article Barcode Scanning

Customer Collections

Customer Collections feature is applicable only to the CC fulfillments and is used to confirm if the order is collected by the customer.

The CC feature of the ServicePoint app provides a two-step process to confirm the order collected by the customer:

• The store associate confirms the identity of the customer collecting the order
• The store associate gives the order to the customer and marks the order as COLLECTED in the app.

The ServicePoint app front end API calls are as follows: Customer Collection

Article status is COURIER_COLLECTION or AWAITING_COLLECTION where the fulfilment type is: CFS, CC_PFDC or CC_PFS

Call made by ServicePoint:

`https://sandbox.api.fluentretail.com/api/v4.1/article?retailerId=1&status=COURIER_COLLECTION&status=AWAITING_COLLECTION&fulfilmentStatus=FULFILLED&fulfilmentStatus=PARTIALLY_FULFILLED&type=CFS&type=CC_PFDC&type=CC_PFS&count=10&direction=INBOUND`

Reference article: How to Display Order Items On The Customer Collection Screen