Nandha Balaguru

Fluent supports various fulfillment options like Click and Collect, Ship-from-Store, and Ship-from-Warehouse. The process involves checking inventory, reserving stock, and notifying relevant parties at each stage. Orders are managed through the Fluent platform, allowing customers to collect from stores or receive deliveries at home, with real-time updates on order status.

This article focuses on understanding the Order Domain within Fluent, highlighting orchestrated and non-orchestrated domains. The Order is the central entity that has relationships to sub-entities like Fulfillment, Article, Consignment, and Return Order. These relationships determine the order processing flow, including picking, packing, delivery, and optional returns.

This training introduces the tools and activities used in Fluent Commerce Support and Operations processes. You’ll learn how to use Fluent OMS and Postman for troubleshooting, identify common issues like stuck orders, and learn to resolve them effectively.

Fluent workflows use webhooks for real-time communication with external systems, triggered at specific workflow points. Webhooks provide timely updates for order status, shipping, payments, and inventory movements. The standard SendWebhook rule simplifies outbound communication by sending basic data, allowing external systems to retrieve additional information as needed.

Order management in Fluent includes handling cancellations, revisions, and returns. Cancellations can be for entire or partial orders. Order revisions allow modifications to in-progress orders before dispatch, and returns handle customer issues with delivered items. Depending on the business' needs, these processes can be managed manually by customer service or automated within workflows.

The 'Order Orchestration' module is integral to Fluent Order Management. It handles the end-to-end management of orders from creation to fulfillment. It optimizes the fulfillment process, allowing flexibility and control over sourcing and fulfillment strategies.

Split fulfilment allows retailers to complete an Order from multiple locations if a single location can't fulfill the whole Order. Rejection occurs when orders can't be fully met due to various constraints, leading to escalated statuses where customer notification and resolution actions are taken. In-flight revisions enable modifications to order items, allowing flexibility in managing customer orders.

Sourcing determines the best fulfillment location for an order based on various business rules and priorities. It aims to optimize delivery speed, cost, and inventory management while enhancing customer experience. Retailers can quickly adapt sourcing strategies to market changes and manage fulfillment efficiently, ensuring maximum flexibility and revenue.

This lesson covers key operational activities in Fluent Commerce, including Plugin Management, Workflow Versioning, and Audit Events. You’ll learn how to manage Fluent plugins, version workflows, and utilize audit events to debug and analyze processes within the Fluent platform.

Fluent OMS and Postman are key tools for managing and troubleshooting the Fluent Commerce platform. Fluent OMS provides a web-based interface for managing orders, inventory, and workflows, while Postman facilitates advanced debugging and custom queries using GraphQL. Together, they help identify and resolve issues like stuck orders or workflow interruptions.

The support process at Fluent Commerce relies on integration partners to handle initial investigations for issues related to custom implementations. If platform-related problems are identified, partners must escalate them via a JIRA support ticket. Additionally, Fluent Commerce offers Expert Services for guidance during the design, implementation, and support phases.