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Content in this track:

Order Management Overview

1

Order Management Modules

2

Order Management - Fluent Web Apps & User Interfaces

3

Order Management Experience (OMX)

4

Order management - Orchestration Engine and Cloud Infrastructure

5

Order management - Ship from Store Customer Journey

6

Domain Model & Entities

7

Foundational Domains & Entities

8

Security Domain and Entities

9

API, Integration, and Connectors

10

End Of Track

11

Order management - Ship from Store Customer Journey

Essential knowledge

Authors:

Matthew Hesford, Esma Tuzovic, Anita Gu, Cille Schliebitz

Changed on:

2 Feb 2025

Overview

This topic describes an example "Ship from Store" Customer Journey

Key points

  • Items purchased online
  • Most appropriate stock to ship to customer is located in a store, based on business rules such as closest to customer address thus reducing shipping costs
  •  Items are shipped from store to customers home address

The following example demonstrates how the Fluent modules & Fluent Web Apps / UIs work together in a ship-from-store customer journey

Ship from Store Customer Journey

Ship-from-Store is a preference for retailers who need to optimize order routing and reduce the cost of serving their customers. 

  • Ship from the right location every time. 
  • Reduce delivery costs
  • Optimize sourcing and allocation and fulfill from anywhere.
Matthew Hesford

Matthew Hesford

Contributors:
Esma Tuzovic
Anita Gu
Cille Schliebitz

Knowledge Tracks Related To This Topic

Fundamentals - Foundations
  • Order Management Overview
  • Order Management Modules
  • Order Management - Fluent Web Apps & User Interfaces
  • Order Management Experience (OMX)
  • Order management - Orchestration Engine and Cloud Infrastructure
  • Order management - Ship from Store Customer Journey
  • Domain Model & Entities
  • Foundational Domains & Entities
  • Security Domain and Entities
  • API, Integration, and Connectors
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