Carrier Collections
Authors:
Esma Tuzovic, Matthew Hesford, Cille Schliebitz, Anita Gu
Changed on:
3 Feb 2025
Overview
This article covers how articles are marked as Collected in the Fluent Store app.
Key points
- Fluent Store covers customer and carrier collections. When the OMS user needs to take action, a notification will pop up in the Store app menu.
- Upon taking action, the article status will be updated. Subsequently, depending on how the order workflow is set up, the fulfillment and order status entities might also be updated.
Overview of Collections
In this section, we will briefly describe how both Customer Collection and Carrier Collection works
Key concepts:
- Click & Collect / BOPIS
- (Home) Delivery
- Article (or Parcel)
- Storage Area
- Consignment
- Label
- Collection Point / Location
- Fulfillment Location
Use cases for collections supported by 'Store Fulfillment':
- Customer Collection for Click & Collect / BOPIS (Buy Online Pickup In-Store), where the fulfillment location is the same as the pickup location
- Carrier (or Courier) Collection for Click & Collect / BOPIS where the fulfillment location is different to the pickup location
- Carrier (Or Courier) Collection for (Home) Delivery
Next up, how Customer Collection works
Customer Collections
How do customer collections work?
For articles which are packed and ready to be collected by a Customer in store, the article is usually stored in an awaiting collection area.
When customers arrive at the store, they are usually asked for some form of ID or an Order Number. The store Assistant can look up the orders awaiting collection using the Fluent Store web app.
Upon confirmation of the Customer ID or Order Number, the store assistant hands over the parcel and marks the article as Collected. The Order workflow updates the status of the article and the fulfillment, and if all fulfillments are now complete, the Order will be updated to Completed.
Next up, how courier collections work
Courier Collections
How do carrier collections work?
- When the article is dispatched at the end of the wave, the Order workflow will determine whether or not the article should be shipped to another location and interact with a carrier system to book the courier. The Order workflow creates a consignment and a label for printing with a consignment number. The article will then be placed in a storage area for orders awaiting courier collection.
- When the Courier arrives in the store, the Store Assistant will look up the orders awaiting courier collection in the Fluent Store web app.
- Upon confirmation of the consignment number, the Store assistant hands over the parcel(s) to the courier and marks the articles as 'collected' in the Fluent Store web app.
- The Order workflow will update the consignment status, the article status, and the fulfillment status. If integrated into the Order workflow, the carrier system may provide updates back to Fluent Order Management to complete the lifecycle of the consignment, article, fulfillment, and order, once the whole order delivery has been confirmed.
