Customer Journeys for Home Delivery (HD) and Click and Collect (CC)

This article will explore the different stages involved in an order's lifecycle. Through the various tabs and sections in the Fluent OMS interface, you can easily track the status and progress of orders including customer delivery preferences and details. This promotes transparency and efficiency in the order fulfillment process.

The Order Module delivers full order management capabilities for advanced omnichannel sourcing and fulfilment strategies. The Order Module allows Retailers to orchestrate Order sourcing and fulfilment from multiple sources across their networks, resulting in cost optimisation and enhanced customer experience.