Expert Service Packages

Discovery and Solution Design

Designed to assist with discovery and ensure successful implementation of Fluent Order Management.  It's popular with partners and clients who are still learning the ropes and would benefit from having support from an Expert Service Consultant to help guide the process and ensure that implementation commences in the right direction.  It includes the provision of technical and functional guidance throughout project delivery according to Fluent Order Management best practices.  The team is also there to help conduct detailed technical and functional checks and reviews, and also assist with:

• Integration mapping support and design
• Domain-specific workflow design (Order, Inventory, etc.) such as rulesets, rules, states, and user actions
• Best practices, both technical and functional
• Help with designing rules
• Help with user experience design

Order Management Experience

Designed to assist with:

• Analysis of existing Admin Console and Service Point configurations
• Analysis assessment walk-through with Client and/or Partner
• Best practice guidance in developing the Fluent UX Framework
• Adoption of the Fluent OMS and Fluent Store web applications
• Guidance around customising the web applications to a client’s business requirement
• Report with findings and actionable recommendations

Go-live readiness

Designed to support the successful go-live of Fluent Order Management.  It includes an oversight over multiple checkpoints to ensure the solution is certified to launch. This process is intended to be run 2-3 times to ensure the implementation is in a state of 'fit-for-production' and is documented and issued in a Ready For Launch report (RFL) for partner and client records.